Frequently Asked Questions

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Frequently Asked Questions2018-10-25T11:34:45+00:00

frequently asked questions

We have answered some commonly asked questions, or supplied links to pages in our website where you may find what you are looking for. You are also able to call us if you have a question which is not listed below.

No, you can order without having an account with us. You’ll just need a valid credit card. See online payment options

You can increase or decrease the number of any item you order. In your cart:

  • Click on the quantity box
  • Type in the new quantity you want
  • Click update cart

There are three easy steps:

  • Step 1: When you find an item you want to buy, click Add to Cart. Once you’ve added all the items you want, click Checkout. Once you have checked you are happy with the contents of your Checkout screen, click Next.
  • Step 2: In the next screen, enter your details e.g. name, billing address. Fields that you must complete before you can go any further have an asterisk beside them. Click the Submit button.
  • Step 3: Receive confirmation that your order has been successfully placed.

Near the top of our website you will see a search facility – a white box with a blue magnifying glass search button to the right. Type in what you are looking for, then click on the blue magnifying glass search button on the right.

If you are not already looking at your cart, click on the Shopping Cart button at the top right of the screen. This will take you into your cart. If there is an item in your cart that you no longer want, click on the orange cross beside that item, and it will be removed.

No, sorry we don’t deliver the online orders. You need to come in to the Beaurepaires store of your choice to get them fitted. If the tyres you have ordered are not available at the store you have selected, then please email us at [email protected]

We accept Eftpos and all major credit cards, but are unable to accept cheques.

  • EFTPOS/Debit Card
  • Mastercard
  • Visa
  • Oxipay
  • American Express
  • Diners Club

Find out more about payment options

You can phone us during business hours on 0800 30 50 60 and ask for help with online ordering. We’ll be happy to help you through the process.

Please email us at [email protected] and let us know what you would like to change. Where possible, we will make the change for you.

If you don’t receive a confirmation email, check your Spam or Junk folder in case the confirmation email has been sent there. If you do find it, move it to your inbox or tell your computer it’s not junk, so that it comes to you properly next time.

If you can’t find a confirmation email from us, please email us at [email protected] and we will check to ensure we received your order.

As soon as your order has been processed, we will email you so you know you can come in-store to get your tyres fitted.

If you are not already looking at your cart, click on the Shopping Cart button at the top right of your screen. Once in your cart, check that all the items you want to buy are showing, then click on Checkout to enter your contact details.

We use a third party specialising in payment systems to manage your card payments. Your credit card number is never disclosed to or held by Beaurepaires.

To help us improve our service to you, or to let us know what we are doing right, please feel free to submit feedback

When you buy something online from us we will send you an email to confirm you have successfully placed an order. We may also email you with updates on the current status of your order. If you subscribe to receive our promotional emails, we will keep you up-to-date with special promotions.

Call 0800 30 50 60 for more information
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